Carol hates Christmas! As far as she is concerned, it is just another Thursday, just another day at work. But during her workday, between 4 p.m. and midnight on Christmas Day, she is haunted by the kindness of strangers and painful memories as she ponders the true meaning of Christmas—past, present, and future.
Who is that man with the big white beard and the jolly laugh? And why does he care if Carol has a nice Christmas or not?