Table of Contents
1 What is coaching?
What we mean when we talk about coaching
How coaching differs from other developmental activities
The outcomes of coaching
Life coaching
Coaching in an organizational context
The professionalization of executive coaching
What executive coaches do
Team coaching
Preconditions for effective coaching
2 Effective coaching conversations
GROW-a widely used framework for coaching conversations
Goal: What does the coachee want to achieve?
Reality: What does the current situation look like?
Options: What are the alternative courses of action?
Will: Which concrete action steps will the coachee take?
Other coaching models
Cognitive behavioral coaching
3 The coaching process
Defining the purpose of the coaching intervention
Building the relationship with the organization
Building the relationship with the coachee
Gathering and analyzing data
Coaching sessions
Progress review (follow-up)
Reflection and evaluation of the coaching process
4 Essential coaching skills
The coaching mindset
Questioning skills
Active listening skills
Summarizing skills
Constructive feedback skills
Helping coachees develop awareness of others
Dealing with emotions
5 Coaching tools
Tools for raising a coachee's self-awareness
Motivational interviewing
The transtheoretical model
Goal setting and the hierarchy of goals
Reframing a goal or problem
The action memo